Privacy Policy

Last updated: December 10, 2024

1. Introduction

Recal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered meeting assistant service.

Please read this Privacy Policy carefully. By using Recal, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you create an account
• Profile Information: Profile picture, job title, and organization name
• Meeting Content: Audio, video, transcripts, chat messages, and files shared during meetings
• Payment Information: Billing address and payment method details (processed by our payment providers)

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, meeting duration, and interaction patterns
• Cookies and Tracking: Information collected through cookies and similar technologies (see our Cookie Policy)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process and transcribe your meetings using AI technology
• Generate meeting summaries, action items, and insights
• Enable meeting search and chat functionality
• Send you service-related communications
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. AI Processing of Meeting Data

Our AI systems process your meeting content to provide transcription, summarization, and analysis features. This processing includes:

• Converting audio to text using speech recognition technology
• Analyzing transcripts to generate summaries and extract action items
• Enabling natural language search across your meeting content
• Identifying speakers and attributing statements

We do not use your meeting content to train our AI models without your explicit consent. Your meeting data is processed solely to provide you with our Service.

5. Data Sharing and Disclosure

We may share your information in the following situations:

• With Your Consent: When you explicitly authorize us to share your information
• With Meeting Participants: Meeting content is shared with all participants of that meeting
• Service Providers: With third-party vendors who assist in providing our Service (e.g., cloud hosting, payment processing)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Service. Meeting recordings and transcripts are retained according to your account settings.

You can delete your meeting data at any time through your account settings. When you delete your account, we will delete your personal information within 30 days, except where retention is required by law.

7. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@tryrecal.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: privacy@tryrecal.com
• Website: tryrecal.com